Privacy Policy

Sonar Studio Ltd. Last updated November 2026

Who We Are

Sonar Studio Ltd (“Sonar Studio”, “we”, “us”) provides Matterport 3D virtual tours for property, hospitality, superyachts and private aviation. We are the data controller for the personal information collected through sonarstudio.co.uk and in the course of providing our services. If you have any questions about this policy, email info@sonarstudio.co.uk.

Information We Collect

Information you provide
‍• Enquiry and contact forms — your name, email address, phone number (optional), property postcode, property size and message
• Call bookings via Cal.com — your name, email address, phone number and any notes you add
• Newsletter sign-ups — your email address
• Client engagements — business contact details and project-related correspondence provided outside the website

‍Information collected automatically
‍• Device and browser type, IP address (anonymised where possible)
• Pages visited, session duration, and traffic sources via Google Analytics 4
• Website usage analytics via Microsoft Clarity, subject to your cookie choices
• Advertising identifiers, such as the Google Ads click ID, when you arrive from one of our adverts
‍
See our Cookie Policy for full details.

How We Use Your Information

We use your information for the purposes set out below. If you reach our website from one of our Google adverts and then send an enquiry or book a call, we also use your details to measure which adverts lead to enquiries and customers. To do this, we may share a hashed (scrambled) version of your email address and phone number, together with the ad click identifier, with Google Ads. Advertising cookies on our website are only used if you accept them. Sharing enquiry details with Google Ads for measurement is based on our legitimate interest in understanding which of our advertising works, and you can object at any time by emailing info@sonarstudio.co.uk.

Purpose

Lawful Basis

Responding to contact form enquiries

Legitimate interest

Sending marketing newsletters

Consent

Delivering our virtual tour services

Contractual necessity

Website analytics and improvement

Consent (via cookies)

Site security and performance

Legitimate interest

Who We Share Data With

We never sell, rent or trade your personal information. We share it only with service providers who help us run our business: Webflow (website hosting and forms), HubSpot (our customer relationship management system, where enquiries are stored and managed), Cal.com (call and meeting bookings), Google (Google Analytics for website analytics, and Google Ads for advertising and measuring which adverts lead to enquiries), Microsoft Clarity (website usage analytics, subject to your cookie choices), Matterport (hosting our virtual tours), Cloudflare (security and performance) and CookieYes (cookie consent management). We may also share data with professional advisers, or with legal authorities where required by law. All of these providers process data in line with applicable data protection law.

International Transfers

Some providers are based outside the UK. Where data is transferred internationally, safeguards such as Standard Contractual Clauses are in place to protect your data.

Data Retention

• Contact enquiries — up to 12 months after resolution
• Newsletter subscribers — until you unsubscribe or request deletion
• Client data — duration of the relationship plus up to 6 years for legal and accounting purposes
• Analytics — anonymised, retained for up to 14 months

Your Rights

Under UK data protection law, you have the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. Where processing is based on consent, you may withdraw it at any time.

To exercise any right, contact us at info@sonarstudio.co.uk. We will respond within one month. You may also lodge a complaint with the Information Commissioner’s Office.

Data Security

We use SSL encryption, access controls, and regular security reviews to protect your data. No method of transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date.